Customer Support

Having an efficient and prompt inbound customer care or customer support is as important as having a great product or service. In absence, you risk losing out on your valuable customers to your competitors. If lately you have been unable to meet the grueling demands of customer support in-house, why not consider outsourcing inbound customer support to Wiltech Services? We are a well-established and reputed outsourcing company, which has handled inbound customer service operations of several global organizations, across a wide range of domains over the years. Our high-tech infrastructure, presence of skilled call center professionals and usage of latest telecommunication software helps us provide prompt and efficient call center support and phone answering services 24/7 that are tailor-made for your customers.

Chat Support

Live chat support helps companies interact with their customers by proactively inviting them to an online chat to provide support regarding their products or services in real-time. Chat support provides companies with an effective two-way communication system that can be utilized as an interactive customer support tool, as well as an effective marketing aid that converts browsers into buyers by providing them with sales and marketing support. Additionally, in comparison with live phone support, which requires heavy initial investment and high operating expenses, live chat support is available at a cost-effective and affordable price structure.

Data Entry Services

We offer data entry services for all kinds and formats of documents like directories, databases, catalogs, yellow pages, government registries, company reports, questionnaires and more. These are a few of our featured data entry services:

  • Book Data Entry Services
  • Data Capture Services
  • Data Enrichment Services
  • Data Entry from Enrollment Forms
  • Data Extraction Services
  • Database Development & Migration Services
  • Directory Services
  • Image Data Entry Services
  • Invoice Forms Data Entry
  • Offline Data Entry Services
  • Offshore Data Entry Services
  • Online Data Entry Services

Technical Helpdesk Services

Technical support outsourcing involves transitioning the voice or non-voice technical support function from a vendor or an OEM to a third party or an external service provider. The goal of IT Help Desks and tech support centers is to provide product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week. This role is expanding as firms seek to outsource a greater breadth of solutions to a fewer number of service providers. The help desk has now become a hub of the enterprise, delivering greater value to the business as a whole. IT Help Desks at traditional call centers in India have been transformed into modern customer information centers (CICs) or contact centers. The role of technical support has expanded to include telesales – both pre and post-sales technical support, product support, technical applications and support, customer support services, network tech support, onsite tech support, remote support, call center technical support, remote IT infrastructure management services.

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