Wilteche is privately owned and is centrally based in Mumbai, India with global presence. Leveraging the benefits of its location,Wilteche has abundance of experience in providing Flexible Contact Center Solutions to a wide variety of clients. 

Wilteche believes in meeting Global Standards of Compliance & delivering Quality and has been accredited with ISO 9001:2008 & ISMS 27001:2005 Certifications. Plans are on to introduce and implement Six Sigma practices across all levels of operations. 

Wilteche offering includes Outbound & Inbound Call Center Services such as Telesales, Order-taking, Customer Service, Web-based Customer Support Solutions such as Live-Web Chat and Email Response & Back-office Operations as per customer (Internal/External) requirements.

 


VISION & MISSION

"To help our customers, achieve and maintain their leading position in the fast-paced and dynamic industry by offering Process Optimization Services that combine innovative technologies in their cause to deliver highly user-friendly products and services at a competitive to global standards."


QUALITY POLICY

"Wilteche is committed to deliver Outbound & Inbound Call Center Services such as Telesales, Order-taking, Customer Service, Web-based Customer Support Solutions such as Live-Web Chat and Email Response & Back-office Operations as per customer requirements through continual improvement in implementation of Quality Management System (QMS) and achieves Total Customer Satisfaction as well as continuously focus on increasing our customer base."


VALUES

“Wilteche has defined a set of Values that represent the foundation on which we strive to achieve in all our activities.”

Customer Focus
“Our Customer is in the focus of whatever we do. We listen to our customers – anticipate their needs and consistent & sincere efforts are made to meet and exceed their expectations.”

Accountability
We own responsibility for our actions and accept accountability for the outcomes, rewards and/or consequences of the results. We honor our commitments and strive for the highest quality. We are focused on solutions and are not afraid to take informed, responsible risk.

Integrity
Our reputation is our most valuable asset. We have set high standards of ethics, performance, and behavior in all aspects of our business relationships. We are realistic and always try to lead by an example with full involvement & support of our teams.

Communication
Power of informed Associates is what we believe in. Any issue, suggestion or question receives immediate attention with co-operation and respect. The information shared by us to all concerned is accurate, open and in a timely manner.

Teamwork
Ideas and skills with joint efforts are shared across functions towards achieving common goals. While respecting our differences, we encourage individual and team growth.

Service Excellence
We strive to exceed our clients' expectations by delivering innovative and effective solutions. We encourage service excellence by recognizing and rewarding superior performance.

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